- TO:
- ALL COUNTY OFFICES
- FROM:
- ALYSON CAMPBELL, DIRECTOR
- SUBJECT:
- NEW EMAIL ADDRESS FOR TEMPORARY ASSISTANCE CHILD SUPPORT SANCTION REQUESTS
- MANUAL REVISION #18
0205.060.35
DISCUSSION:
Effective immediately, Child Support staff will use the following email address – FSD.GROUPC@dss.mo.gov, when sending a request to enter, or to end a Temporary Assistance (TA) sanction due to non-cooperation with Child Support. These procedures apply only to TANF cases open in the Family Assistance Management Information System (FAMIS). The Temporary Assistance Processing Centers located in the Kansas City Region will receive these requests.
Emails received from Child Support staff requesting entry or ending of a child support sanction will contain “Child Support Sanction" in the subject line. Staff must act on the sanction request within ten (10) days of receipt of the request, whether received via email, or Communication Transmittal (IM-16).
Offices must have a process to identify and distribute these email messages to appropriate staff, and to ensure action requested by the child support specialist is taken within ten (10) days. Staff are reminded to track all TA sanction and sanction removal requests for non-cooperation with Child Support on the IM-16 log, as directed in IM-55 dated July 3, 2012 Tracking Temporary Assistance Sanction Requests from Child Support.
Section 0205.060.35 Sanctions for Refusal to Cooperate of the Temporary Assistance Manual and the FAMIS User Guide Entering a Sanction or Disqualification have been updated to include these changes.
NECESSARY ACTION:
- Review this memorandum with appropriate staff.
AC/