- TO:
- ALL COUNTY OFFICES
- FROM:
- JANEL R. LUCK, DIRECTOR
- SUBJECT:
- CARD REISSUE FLOW CHARTS
DISCUSSION:
Due to the volume of calls received regarding reissuing EBT cards, flow charts have been developed to assist staff in issuing an EBT card. The flow charts clarify when to reissue an EBT card through the EBT Card Disbursement Head of Household Update (EBTU) screen or through the Administrative Terminal at ebtEdge.com.
To access the Card Reissue Flow Chart Card Not Received and the Card Reissue Flow Chart Report of Lost, Stolen or Damaged on the intranet:
- From the Family Support Division Main Page, click Food Stamps, Temporary Assistance, or MO HealthNet, on the left side; and
- Under Quick Links on the right side, click IM Chart; then
- Click on Card Reissue Flow Chart Card Not Received or Card Reissue Flow Chart Report of Lost, Stolen or Damaged.
NECESSARY ACTION:
- Review this memorandum with appropriate staff.